The service technician, Joe, came out to do the spring maintenance on our unit and found two new leaks in our older unit. He told Bob that he could fix it but b/c the unit was older, after discussing it with Joe, we decided to put in a new unit. We wanted the unit moved from the floor and suspended from the garage ceiling. He called back to the office after taking pictures and sending them to the appropriate person and agreed it could be done. They ordered the unit on April 4th and installed it on April 9th. The installers, Shaun, Nick, Elisa, and Chad were top shelf. They answered all our questions without hesitation. We would highly recommend this company for all your HVAC needs.