Chad came out to help me with a problem I’ve been having with one room being warmer than the others and didn’t laugh at me too hard when it turned out the vent was closed. He also checked my refrigerant just in case and volunteered the option to increase my fan speed to improve overall circulation. Chad was personable and helpful throughout and didn’t try to sell me anything I didn’t need. I wish I could get him to be my customer service professional everywhere, not just my A/C.